Customer privacy notice 

This privacy notice tells you what to expect us to do with your personal information. 

Contact details 

Telephone: 07766 701212 

Email: info@bluegreenesg.co.uk 

What information we collect, use, and why 

We collect or use the following information to provide and improve products and services for clients: 

• Names and contact details 
• Addresses 
• Payment details (including card or bank information for transfers and direct debits) 
• Financial data (including income and expenditure) 
• Transaction data (including details about payments to and from you and details of products and services you have purchased) 
• Usage data (including information about how you interact with and use our website, products and services) 
• Information relating to compliments or complaints 
• Records of meetings and decisions 
• Website user information

We collect or use the following personal information for the operation of client or customer accounts: 

• Names and contact details 
• Addresses 
• Purchase or service history 
• Account information, including registration details 

We collect or use the following personal information for information updates or marketing purposes: 

• Names and contact details 
• Addresses 
• Purchase or account history 

We collect or use the following personal information to comply with legal requirements: 

• Name 
• Contact information 
• Client account information 
• Any other personal information required to comply with legal obligations 

We collect or use the following personal information for dealing with queries, complaints or claims: 

• Names and contact details 
• Address 
• Payment details 
• Account information 
• Purchase or service history 
• Relevant information from previous investigations 
• Customer or client accounts and records 
• Financial transaction information 
• Correspondence 

Lawful bases and data protection rights 

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website. 

Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website: 

• Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here. 
• Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here. 
• Your right to erasure - You have the right to ask us to delete your personal information. You can read more about this right here. 
• Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. You can read more about this right here. 
• Your right to object to processing - You have the right to object to the processing of your personal data. You can read more about this right here. 
• Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here. 
• Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here. 

If you make a request, we must respond to you without undue delay and in any event within one month. 

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data 

Our lawful bases for collecting or using personal information to provide and improve products and services for clients are: 

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time. 
• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object. 
• Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability. 
• Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are: 

Collection and processing of limited personal information is necessary for performance of a contract to which the data subject is part or in order to take steps at the request of the data subject, prior to entering into a contract. Further, processing is necessary for billing, account management, and communication related tocontractual provision of services. The benefit of the collection and use of limited personal information is for the receipt of services agreed by contract. 

Our lawful bases for collecting or using personal information for the operation of client or customer accounts are: 

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time. 
• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object. 
• Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability. 

Our lawful bases for collecting or using personal information for information updates or marketing purposes are: 

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time. 
• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object. 
• Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability. 
• Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are: 

Collection and processing of limited personal information is a legitimate interest for communication relating to material changes relating to the service provider such as contact information, changes to services, or to provide information about new services.

Our lawful bases for collecting or using personal information to comply with legal requirements: 

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time. 
• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object. 
• Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability. 

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are: 

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time. 
• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object. 
• Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability. 
• Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are: 

Collection and processing of limited personal information is necessary for performance of activities and communications relating to queries, complaints or claims legitimately instigated by either party. The benefit to the data subject is the timely conclusion of any such activities. 

Where we get personal information from

• Directly from you 
• Publicly available sources 
• Previous employment 
• Providers of marketing lists and other personal information 
• Suppliers and service providers 

How long we keep information 

The following table outlines the categories of personal data processed and the associated retention periods: